When you are matched with a deaf driver, you can learn a few ASL signs in their app. The tool teaches you how to sign basic phrases such as “I am [your name],” “turn left” and “turn right” “thank you,” etc…
Two years ago, Uber introduced new features designed to better serve deaf and hard-of-hearing drivers and their passengers. The app informs passengers when their driver is deaf, while also turning off voice calling and instructing them to use text messaging for any questions.
We believe in technology’s power to bring people together and create opportunities where they didn’t exist before. It’s why we launched features in 2015 designed with the community of Deaf or Hard of Hearing drivers in mind. And it’s why we’re excited to take another step forward by giving riders the tools needed to connect with drivers who use American Sign Language (ASL).
To wrap up National Deaf Awareness Month, riders can learn how to sign basic phrases in ASL right from the Uber app.
Riders will see a special card in the Uber feed. Once they tap it, they’ll be taken to a page where they can select the basics, like “Hello” and “Thank You,” or spell out their name. They’ll then be given a GIF with the word(s) in ASL. That way, they can better communicate with their Deaf or Hard of Hearing driver, because signing “Thank You” or “Hello” in ASL can go a long way.